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General FAQ
  • Will my order arrive in time for the holidays?
    Yes! As long as you place your order by 12/11 at midnight EST it will be delivered by Christmas Eve. Our shop will be closed for winter break from 12/12 onwards, so be sure to shop early! Need a last-minute gift after the 12/11 cutoff? Send an e-gift card (delivered instantly) or a Candle of the Month Gift subscription (first candle will be delivered in January).
  • How soon will my order arrive?
    You can expect to receive your order in 2 - 10 business days: 1 - 5 days to hand-make your items, plus 1 - 5 business days for your order to arrive via UPS ground shipping (unless you've upgraded to faster shipping) For delivery in time for the holidays, be sure to place your order by 12/11 at midnight EST!
  • I'm looking for gifts. Where should I start?
    Check out our Holiday Gift Guide and our Gift Ideas section. We've got something for everyone on your list!
  • I live in Portland, Maine. Do I have to pay for shipping?
    No! We offer local delivery within a 2-mile radius of our Portland, Maine studio. You’ll save money on shipping costs, AND you’ll stop unnecessary packing & shipping materials from entering the environment. It’s a win win! All orders over $25 within our 2-mile delivery radius will qualify for free local delivery. Just select it as your delivery method at checkout, and you’ll get your order delivered to your door within 7 business days (but often sooner!) 😘
  • Do you have a store where I can shop IRL?
    We don't currently have a brick-and-mortar store, but we often pop-up at various markets and craft fairs. Check out this page to learn about the latest opportunities to shop our candles in person!
  • Tell me more about your Winter Break?
    Our shop will be closed for a quick reset over the holidays, so all orders placed after 12/11 will ship out on or after 1/5/2023. Happy New Year!
  • Do you offer gift shipping?
    Yes! Drop us a note at checkout to let us know your order is a gift (and include any applicable gift message). We're happy to include this personalized gift message inside your order, and we'll omit any billing info.
  • Do you offer samples?
    Yes! You can discover your new favorite scent by purchasing a scent discovery set here. We're also happy to provide a free mini scent sample of your choice if you leave us a note in the "Note to Seller" box on the cart page.
  • Can I customize my candle label?
    Of course! If you're looking for less than 10 candles, start shopping here! If you're looking for 10+ candles, head to our custom candle page for more info.
  • What are your candles made of?
    Each candle we make is hand-poured with 100% soy wax, blended with essential oil-infused fragrances, and finished off with cotton wicks. We use soy wax because it means cleaner burning - no toxins or pollutants that can be harmful or trigger allergies. Regular paraffin candles can contain petrol-carbon soot, and we're not about that. On top of that, our soy wax candles can burn up to 50% longer than paraffin candles. Soy wax is beautifully imperfect, so each candle will slightly vary in consistency. Don't worry, this is how nature intended it!
  • Is my Underdog Candles purchase eco-friendly?
    Yes! As an online business, we're very conscious of the impact our shipping has on the environment. Here are a few things we're doing to combat this: We automatically use carbon offset shipping for every order you place We use 100% recyclable packaging materials. We use Greenwrap (the paper alternative to bubble wrap), recyclable packing fill, and recyclable paper All of our candle jars and lids are reusable
  • How does the Candle of the Month subscription work?
    When you sign up for Candle of the Month, you'll enjoy exclusive and top-selling scents, curated each month by our expert candle makers. Each month, your candle will be arrive hand-wrapped in our signature black tissue paper and canvas pouch. You can customize your subscription with the following options: GENRE: Because everyone has different preferences. Choose between fresh & light scents, or bold & complex scents. If you don't want to choose, we'll surprise you. CANDLE SIZE: Because one size doesn't fit all. Choose between our classic (7oz) and large (13oz) candles. Your subscription will continue to auto-renew each month until cancelled.
  • Can I buy a Candle of the Month subscription as a gift?
    Yes -- it makes a fantastic gift! You can gift a Candle of the Month subscription here. Simply choose between a 3-month, 6-month and 12-month subscription, enter your billing details, and enter the gift recipient's mailing address. At the end of the subscription period you've selected, your subscription will automatically cancel, but we'll give the recipient the option to seamlessly continue by setting up their own separate subscription.
  • Can I cancel my Candle of the Month subscription at any time?
    Yes, you're in control and can cancel your subscription at any time. To cancel, simply email us at Note: Gift subscriptions will automatically cancel at the end of your selected subscription period (either 3 months, 6 months, or 12 months).
  • What safety & care guidelines should I follow?
    Always review the caution label before using our products, and head to our care instructions page for more details.
  • How can I maximize the burn time of my candle?
    Great news! You've already taken the first step by buying our 100% soy wax candles, which can burn up to 50% longer than candles made from the standard paraffin wax. We also recommend following our care instructions, but we've summarized for you here: Be sure to burn your candle for at least 1 hour each time. That way, the wax will melt all the way to the edges of the vessel, so your candle doesn't "tunnel." Tunneling is the worst, because not all the wax gets used and your candle won't live as long! Trim that wick! If it's longer than 1/4" at any time, it needs a haircut. When trimmed to the appropriate height, not only will your candles last longer, they’ll also burn better and be more fragrant in comparison to candle wicks that are not properly cared for. Check out our wick trimmer to get the job done. ​
  • Can I purchase wholesale / become a stockist?
    Yes! Email us at and we'll get back to you with more details ASAP.
  • Do you make private label / custom candles for brands?
    Yes! Email us at for more information.
  • Are you hiring?
    We are! We’re looking for: Candle makers Sales associates for in-person markets Studio & inventory managers Freelance product photographers Marketing whizzes Finance associates Interested in working with us? Shoot us an email at and let us know why.
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