You can expect to receive your order in 2 - 10 business days*:

• 1 - 5 days to hand-make your items, plus

• 1 - 5 business days for your order to arrive via UPS ground shipping (unless you've upgraded to faster shipping)
  

*UNLESS you've placed a bulk order of custom candles -- please reference the exact ETA we provided when your order was placed!

Check out our Gift Ideas section. We've got something for everyone on your list!

If you'd rather not ship your order, we offer free pickup at our Westbrook, Maine studio.

You’ll save money on shipping costs, AND you’ll stop unnecessary packing & shipping materials from entering the environment. It’s a win win!

Orders are typically ready for pickup within 7 business days. Once your order is ready for pickup, we'll send you an email notification letting you know the next available pickup slots.

The short answer: Kind of! We have a studio and showroom in Westbrook, Maine. While we don't have "open hours," we'd be happy to have you in for a private shopping experience -- shoot us an email at contact@underdogcandles.com and we'd be happy to schedule a time for you to come in!

Our candles are also sold in stores across the US (find the latest list of stores here), and you can shop our candles at our pop-up events (find the latest calendar here).

Yes! Drop us a note at checkout to let us know your order is a gift (and include any applicable gift message). We're happy to include this personalized gift message inside your order, and we'll omit any billing info.

Yes! You can discover your new favorite scent by purchasing a scent discovery set here.

We're also happy to provide a free mini scent sample of your choice if you leave us a note in the "Note to Seller" box on the cart page.

Of course! Custom candles are one of our best-sellers. Head to our custom candle page for more info.

Each candle we make is hand-poured with 100% soy wax, blended with essential oil-infused fragrances, and finished off with cotton wicks.

We use soy wax because it means cleaner burning - no toxins or pollutants that can be harmful or trigger allergies. Regular paraffin candles can contain petrol-carbon soot, and we're not about that. On top of that, our soy wax candles can burn up to 50% longer than paraffin candles. Soy wax is beautifully imperfect, so each candle will slightly vary in consistency. Don't worry, this is how nature intended it!

Yes! As an online business, we're very conscious of the impact our shipping has on the environment. Here are a few things we're doing to combat this:

• We use 100% upcycled or recyclable packaging materials. We use Greenwrap (the paper alternative to bubble wrap), recyclable packing fill, plus recyclable paper

• All of our candle jars and lids are reusable

When you sign up for Candle of the Month, you'll enjoy exclusive and top-selling scents, curated each month by our expert candle makers. Each month, your candle will be arrive hand-wrapped in our signature black tissue paper and canvas pouch.

You can customize your subscription with the following options:

GENRE: Because everyone has different preferences. Choose between fresh & light scents, or bold & complex scents. If you don't want to choose, we'll surprise you.

CANDLE SIZE: Because one size doesn't fit all. Choose between our classic (7oz) and large (13oz) candles.

Your subscription will continue to auto-renew each month until cancelled.

Yes -- it makes a fantastic gift! You can gift a Candle of the Month subscription here.

Simply choose between a 3-month, 6-month and 12-month subscription, enter your billing details, and enter the gift recipient's mailing address.

At the end of the subscription period you've selected, your subscription will automatically cancel, but we'll give the recipient the option to seamlessly continue by setting up their own separate subscription.

Yes, you're in control and can cancel your subscription at any time. To cancel, simply email us at subscriptions@underdogcandles.com.

Note: Gift subscriptions will automatically cancel at the end of your selected subscription period (either 3 months, 6 months, or 12 months).