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FAQs
Photo Credit: Heather Nyquist
General FAQ
  • How soon will my order arrive?
    We'll get to work hand-making your items once we return on 7/29. Once made, you can expect to receive your order in 1 - 5 business days via UPS ground shipping (unless you've upgraded to faster shipping).* *For bulk orders of custom candles, please reference the exact ETA we provided when your order was placed!
  • I'm looking for gifts. Where should I start?
    Check out our Gift Ideas section. We've got something for everyone on your list!
  • I live in Portland, Maine. Do I have to pay for shipping?
    Absolutely not! We offer local delivery within a 2-mile radius of our Portland studio, or you can pick up your order at our studio. You’ll save money on shipping costs, AND you’ll stop unnecessary packing & shipping materials from entering the environment. It’s a win win! Local delivery: All orders over $25 within our 2-mile delivery radius will qualify for free local delivery. Just select it as your delivery method at checkout, and you’ll get your order delivered to your door within 7 business days (but often sooner!) 😘 Studio pickup: Orders are typically ready for pickup within 7 business days. Once your order is ready for pickup, we'll send you an email notification letting you know the next available pickup slots.
  • Do you have a store where I can shop IRL?
    We don't currently have a brick-and-mortar store, but our candles are sold in stores across the US, and we do pop-ups several times a year. Check out this page to learn about the latest opportunities to shop our candles in person!
  • Do you offer gift shipping?
    Yes! Drop us a note at checkout to let us know your order is a gift (and include any applicable gift message). We're happy to include this personalized gift message inside your order, and we'll omit any billing info.
  • Do you offer samples?
    Yes! You can discover your new favorite scent by purchasing a scent discovery set here. We're also happy to provide a free mini scent sample of your choice if you leave us a note in the "Note to Seller" box on the cart page.
  • Can I customize my candle label?
    Of course! Custom candles are one of our best-sellers. Head to our custom candle page for more info.
  • What are your candles made of?
    Each candle we make is hand-poured with 100% soy wax, blended with essential oil-infused fragrances, and finished off with cotton wicks. We use soy wax because it means cleaner burning - no toxins or pollutants that can be harmful or trigger allergies. Regular paraffin candles can contain petrol-carbon soot, and we're not about that. On top of that, our soy wax candles can burn up to 50% longer than paraffin candles. Soy wax is beautifully imperfect, so each candle will slightly vary in consistency. Don't worry, this is how nature intended it!
  • Is my Underdog Candles purchase eco-friendly?
    Yes! As an online business, we're very conscious of the impact our shipping has on the environment. Here are a few things we're doing to combat this: We use 100% upcycled or recyclable packaging materials. We use Greenwrap (the paper alternative to bubble wrap), recyclable packing fill, plus recyclable paper All of our candle jars and lids are reusable
  • How does the Candle of the Month subscription work?
    When you sign up for Candle of the Month, you'll enjoy exclusive and top-selling scents, curated each month by our expert candle makers. Each month, your candle will be arrive hand-wrapped in our signature black tissue paper and canvas pouch. You can customize your subscription with the following options: GENRE: Because everyone has different preferences. Choose between fresh & light scents, or bold & complex scents. If you don't want to choose, we'll surprise you. CANDLE SIZE: Because one size doesn't fit all. Choose between our classic (7oz) and large (13oz) candles. Your subscription will continue to auto-renew each month until cancelled.
  • Can I buy a Candle of the Month subscription as a gift?
    Yes -- it makes a fantastic gift! You can gift a Candle of the Month subscription here. Simply choose between a 3-month, 6-month and 12-month subscription, enter your billing details, and enter the gift recipient's mailing address. At the end of the subscription period you've selected, your subscription will automatically cancel, but we'll give the recipient the option to seamlessly continue by setting up their own separate subscription.
  • Can I cancel my Candle of the Month subscription at any time?
    Yes, you're in control and can cancel your subscription at any time. To cancel, simply email us at subscriptions@underdogcandles.com. Note: Gift subscriptions will automatically cancel at the end of your selected subscription period (either 3 months, 6 months, or 12 months).
  • What safety & care guidelines should I follow?
    Always review the caution label before using our products, and head to our care instructions page for more details.
  • How can I maximize the burn time of my candle?
    Great news! You've already taken the first step by buying our 100% soy wax candles, which can burn up to 50% longer than candles made from the standard paraffin wax. We also recommend following our care instructions, but we've summarized for you here: Be sure to burn your candle for at least 1 hour each time. That way, the wax will melt all the way to the edges of the vessel, so your candle doesn't "tunnel." Tunneling is the worst, because not all the wax gets used and your candle won't live as long! Trim that wick! If it's longer than 1/4" at any time, it needs a haircut. When trimmed to the appropriate height, not only will your candles last longer, they’ll also burn better and be more fragrant in comparison to candle wicks that are not properly cared for. Check out our wick trimmer to get the job done. ​
  • Can I purchase wholesale / become a stockist?
    Yes! Email us at contact@underdogcandles.com and we'll get back to you with more details ASAP.
  • Do you make private label / custom candles for brands?
    Yes! Email us at contact@underdogcandles.com for more information.
  • Are you hiring?
    We are! We’re looking for: Candle makers Sales associates for in-person markets Studio & inventory managers Freelance product photographers Marketing whizzes Finance associates Interested in working with us? Shoot us an email at contact@underdogcandles.com and let us know why.
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